Last Update: 20-09-2026
Star Cleaning Services Limited (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you use our website or contact us about our cleaning services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have over your personal information.
1. Who We Are
Star Cleaning Services Limited is a cleaning company providing residential and commercial cleaning services in Crawley and surrounding areas.
Company Name: Star Cleaning Services Limited
Website: starcleaningservicesltd.co.uk
Email: admin@starcleaningservicesltd.co.uk
Phone: 07448 386263
For privacy-related questions or requests, you can contact us using the details above.
2. Information We Collect
We may collect personal information when you contact us, request a quote, submit a form, or use our website.
This information may include:
- Full name
- Email address
- Phone number
- Property address or postcode
- Property type
- Cleaning service required
- Preferred cleaning date
- Cleaning frequency
- Cleaning requirements or additional information
- Photos or documents you choose to upload
- Information you provide when contacting us
- Technical information about how you use our website
We only ask for information that we reasonably need to respond to your enquiry, provide our services, manage bookings, or operate our website.
3. How We Collect Your Information
We may collect information when you:
- Submit a contact or quote form
- Request information about our cleaning services
- Contact us by phone or email
- Upload photos or documents through our website
- Book or arrange a cleaning service
- Communicate with us about an existing service
- Browse or interact with our website
Some technical information may also be collected automatically through cookies and similar technologies.
4. How We Use Your Information
We may use your information to:
- Respond to your enquiries
- Provide cleaning quotes
- Understand your cleaning requirements
- Arrange and manage cleaning services
- Communicate with you about bookings
- Provide customer support
- Process and manage payments where applicable
- Improve our website and services
- Maintain website security
- Keep appropriate business records
- Meet our legal and regulatory obligations
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.
5. Legal Basis For Processing
Under UK data protection law, we need a lawful basis to process your personal information.
Depending on how you interact with us, we may process your information because:
- You have asked us to take steps before entering into a contract
- Processing is necessary to provide services you have requested
- We have a legitimate interest in operating and improving our business
- We need to comply with a legal obligation
- You have given consent where consent is required
Where we rely on consent, you can withdraw your consent at any time.
6. How We Share Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business or provide services. These may include:
- Website hosting providers
- Website and form service providers
- Payment providers
- Business administration or accounting providers
- IT and security service providers
- Professional advisers
- Government authorities or other organisations where required by law
We only share information where there is a legitimate reason to do so and, where appropriate, require service providers to handle your information securely and in accordance with applicable data protection requirements.
7. Cookies
Our website may use cookies and similar technologies to make the website work properly, understand how visitors use our website, and improve your experience.
Some cookies may be essential for website functionality, while others may be used for analytics or other purposes.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can also manage or disable cookies through your browser settings. However, disabling certain cookies may affect how parts of our website function.
8. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, online form, or method of transmitting information over the internet can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which we collected it, including providing services, managing business records, resolving disputes, and meeting legal or accounting requirements.
The length of time we keep information depends on the type of information and why we need it.
When information is no longer required, we will securely delete it or otherwise dispose of it appropriately.
10. Your Privacy Rights
Under UK data protection law, you may have rights including the right to:
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how we process your information
- Object to certain types of processing
- Request the transfer of your information in certain circumstances
- Withdraw consent where we rely on consent
- Make a complaint to the Information Commissioner’s Office (ICO)
These rights are subject to certain legal conditions and exceptions.
If you want to exercise a privacy right, contact us using the details provided in this Privacy Policy.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of websites that we do not operate. We recommend checking the privacy policies of third-party websites before providing them with your personal information.
12. Children’s Privacy
Our website and services are intended for general audiences and are not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes.
13. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We recommend checking this page periodically for the latest version.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Star Cleaning Services Limited
Email: admin@starcleaningservicesltd.co.uk
Phone: 07448 386263
We will review your request and respond within the timeframe required by applicable data protection law.